Pre orders, Warranty, returns, Cancellations and Shipping notes
By purchasing an item, you agree to these terms and conditions as highlighted in the individual product order pages.
Warranty and Damages
Upon receipt of the sabers, please check that they are working and functional.
If for any reason the products are found to be defective or damaged upon arrival, please contact us on the facebook page www.facebook.com/wonderforceco. You can send the saber back to us for repairs or a replacement. This is valid for 7 days upon receipt. Please note that the cost of returning the item is the customers responsibility and within 7 days if contacted we will cover the shipping back to you once repaired. Thereafter customers are required to cover return shipping costs both ways.
All sabers purchased through us will have a valid 90 DAYS Limited Warranty covering workmanship, if sabers are found to be DISMANTLED or misused the warranty is voided. All sabers are checked to be working before shipping and CANNOT BE OPENED. If forcefully opened without advice, the wires will twist and break apart, this is not covered under Warranty but for a small fee, we will be able to repair it for you.
Product releases are dependent on supplier, unexpected delays can happen and therefore by ordering an item, you agree that pre order payments come with a % that is non refundable in the product page. If not specified, the default is $50 USD.
Order shipping timelines are a indicative process only, depending on manufacturers release. We will only be able to refund deposits if there is a official statement from manufacturer that the item is cancelled.
Cancellations / Non Refundable Deposit Clause
All orders are made/built to order. Once an order is placed regardless as a deposit or full payment it will have a NON REFUNDABLE DEPOSIT of 50 USD unless specified. If you choose to cancel after an order is placed, it will be refunded less this NRD.
Wonderforce has a no returns policy unless agreed on a case to case basis. In the event a return is required, all return shipping cost is the responsibility of the buyer.
If you received a product that is not as ordered, please DO NOT open the product packaging box. Simply contact us. Opening the boxes will void returns as all items are BRAND NEW IN BOX when shipped.
Additional Shipping cost
If your location is not served by a post office or if you are ordering products containing lithium items - please take note that a extra "rural area" surcharge might be applied by DHL/Fedex/UPS/USPS. We will invoice you for the remainder as charged by the postal service- any cancellations after the order is built will forfeit a deposit of $50